FAQ | Merit Forex

General

MeritForex is dedicated to providing a variety of instruments across all major markets. You can trade with 60+ instruments including currency pairs, commodities, equity indices and cryptocurrencies. Please click here for the list of available instruments and their information.

Opening an account with MeritForex is easy. Simply follow these 3 steps:

1.Complete the registration form - https://www.meritforex.com/open-real-account
2.Fund your account
3.Verify your account with the documents

You can also check out these tutorials on how to register and fund your account:

How to Register https://www.youtube.com/watch?v=LXbU8SbwORI
How to Deposit https://www.youtube.com/watch?v=tmc3s4x9XIA

MeritForex is dedicated to providing free education to its traders with 1-on-1 personal mentorship. Each new client is assigned a personal mentor, an experienced trader who will help with the platform setup, market analysis, trading strategies, etc.

With MeritForex, you can trade on both MetaTrader 4 or MetaTrader 5 platforms on all devices. You can find more information about the platforms here: https://www.meritforex.com/platform

You can easily download MT4 or MT5 applications and rade from anywhere around the globe with a user-friendly and intuitive interface

After registering a trading account, you will receive an email containing your account credentials: MT Server name, Account number and the password. You can use these details to login on the platform that you selected, either MT4 or MT5 on any of the available devices.

You can also watch these tutorials on how to download and set-up the trading platforms

For a PC/Laptop: https://www.youtube.com/watch?v=JG9eNNEsgX4
For a smartphone: https://www.youtube.com/watch?v=-7YkU0YYEa8

The base currency set by default in the trading account is USD. However, you can choose to trade in EUR too. To switch your base currency from USD to EUR, please write to support@meritforex.com.

Tell your friends about all the benefits of trading with MeritForex. Once they register the account and verify it, you will get a trading bonus, equivalent of 50% of the deposit amount made by your referral.

Make sure they give us your full name and trading account number when they sign up. They can do that by their Account Executive.

Referral Bonus is available for new accounts only. Bonus will be credited to your live trading account once both accounts are funded and verified.

Yes, we do! Our Muslim customers can enjoy Islamic accounts, which are managed according to Islamic Sharia law.

If you would like to have your account set as an Islamic account, please contact your Account executive or Customer support for details.

MeritForex provides dedicated Customer support in several languages. Please feel free to email, call or contact us by Live Chat on our website.

You can find phone and email details for your here - https://www.meritforex.com/contact

Deposit

Please follow these simple steps:

1. Log into your account on MeritForex.com
2. Go to Menu > Deposit > Make Deposit
3. Select a Deposit method
4. Enter the amount you are depositing and follow the steps which vary depending on a deposit method.

You can also watch this video tutorial explaining every step of making a deposit on your account: https://www.youtube.com/watch?v=tmc3s4x9XIA

MeritForex offers several methods for depositing your funds:

○ Bank Transfer
○ Debit/Credit Card (Visa or MasterCard only)
○ Skrill
○ Neteller
○ Bitcoin

➔ For Credit/Debit Cards - Instant Transaction
➔ For Skrill/Neteller - Instant Transaction
➔ For Wire transfers - up to 5 business days (depending on your country and Bank)
➔ Bitcoin- within 15 minutes

➔ With Credit/Debit Cards - 250 USD
➔ With Skrill/Neteller - 250 USD
➔ With Wire transfers - 1000 USD
➔ With Bitcoin - 250 USD

We do not accept third party deposits using any of the available payment methods.

Withdrawals

Please follow these simple steps:

1.Log into your account on MeritForex.com.
2.Go to Menu > withdrawals > new withdrawal request
3.Select a withdrawal method (Bank Transfer, Card, Skrill, Neteller or Cryptocurrency)
4.Fill out an online withdrawal form through your account and click Send.

Your withdrawal will be processed within the next 24 hours.

MeritForex offers several methods for withdrawing your funds:

○ Bank Transfer
○ Debit/Credit Card
○ Skrill
○ Neteller
○ CryptoCurrencies (Bitcoin, Ripple and Ethereum)

Withdrawals are typically processed and sent within 24 hours.Once the withdrawal is processed, it may take some additional days to receive the payment:

➔ For Credit/Debit Cards - up to 5 business days
➔ For Skrill/NeOne of the most attractive featteller - within 24 hours
➔ For Wire transfers - up to 5 business days (depending on your county and Bank)
➔ CryptoCurrencies - within 15 minutes

Before requesting a withdrawal, please make sure that all requirements are met. These may include account verification, closing all ongoing trades, the minimum trading of the bonus volume, correct withdrawal method and more

Once all requirements are met your withdrawal will be processed.

Account Verification

Proof of Identification – clear copy of a valid Passport; if this is not available please provide us with a copy of your National ID or Driver’s license front and back. Passports should be provided at your earliest convenience.

Proof of Address* - clear copy of: bank or credit card statement, utility bill (e.g. water, electricity, gas, landline phone, Internet, TV Service), municipality statements.Note that all details must be clearly visible (full name, address of residence, date of issue of the document, logo or stamp of the issuing company).
* Proof of residence documents must have been issued within the last three months. All documents provided must be issued in the name of the client; third party documents will not be accepted.

Proof of Credit or Debit card ownership
Due to the increasing number of fraudulent transactions being attempted using credit and / or debit Cards we are now obliged to take extra care to protect both our customers and ourselves from exposure to fraud.

1.Cardholder Name
2.Expiration Date
3.Last 4 digits on the front
4.Signature on the back
5.All four corners should be visible

If you are paying using a prepaid debit or credit card then we will accept a screenshot of both the front and rear of the card. We will also accept screenshots from online or mobile banking apps.

According to legal and company obligations, Merit Forex is required to verify your identity, residential address. In order to comply with company requirements, we are obliged to verify that you are the legitimate owner of the funds deposited in your trading account. In turn, Photo ID, proof of residence and payment method is required.

In opening an account with Merit Forex, traders agree to comply with all applicable money laundering and counter terrorism financing laws and regulations, including, but not limited to, the requirement to provide satisfactory evidence of identity, residential address, source of funds, etc. Merit Forex will not establish a business relationship with an individual unless and until the client’s identity and residential address have been successfully verified, and/or all necessary documents have been received and verified. This is to protect both the client and us from fraud, as well as guard client privacy, and is therefore part of our standard due diligence process. Merit Forex reserves the right to impose additional due diligence requirements upon requirement.

Step 1: Login to your MeritForex account on MeritForex.com
Step 2: Select Profile tab in the menu
Step 3: Click on the respective document category
Step 4: Upload the requested documents using the Upload File option

Alternatively, you can also send all the documents as attached files via email to compliance@MeritForex.com

Know your customer ('KYC') is the process of a business identifying and verifying the identity of its clients. KYC process helps prevent money laundering and other suspicious transactions. KYC is mandatory irrespective of the investment amount and it is a one-time process.

You can fill out the KYC form on the profile page after logging into your MeritForex Account. If you need any help in filling the KYC form, you can approach the live chat assistance on the website or email us at compliance@meritforex.com

Once documents are uploaded into your account and KYC form correctly filled in, we will review and process them within 2 business days.

As soon as everything is processed you will receive an email notification regarding the result; if they are approved, your account is considered fully verified.

You can always check the status of your account by contacting us on compliance@meritforex.com.

MeritForex is not eligible to provide service to US citizens. Therefore if a client submits US ID, Passport or Proof of Address with US address on it, such documents cannot be approved for verification.